Queen Elizabeth Conference Centre Sunday 25th May Highlights

Due to the bank holiday weekend and general nice London sunny weather it was an all round quiet day at the Queen Elizabeth Conference Centre on Sunday. However there were a number of hot items which still produced some real positive reactions from the customers within the auction room. They included:-

• Highlight of the week was a fantastic 19th Century William Oliver painting dated 1890. This is sure to be a great investment for the lucky winning bidder.

• Two Christoph Vevers paintings which were bought by the same winning bidder. 

• Wine - Over 30 cases of fine wine in total were sold.

• Handbags & Watches - Over 100 items of designer watches including Rolex, Omega, AN, Sekonda and luxury bags by Givenchy, Chloe, Versace and krug.

If you have any interest get in touch or check the just arrived page for this weeks incoming auction items.

Take Care

Coopers Team

BBC Watchdog Crash Auction

Our most recent auction at the Millennium Gloucester Hotel was eventful for more than just the bargains some of our customers walked away with.  A crew from BBC Watchdog crashed our auction and created quite a stir among the audience, who we can’t blame for being annoyed at the actions of the BBC crew who were clearly out to make a scene.  It’s fair to say we were unhappy with their behaviour.

Isn’t it a great shame that the BBC can’t be polite enough to ask if they can come into one of our auctions and objectively observe how we professionally conduct each auction.  If they do wish to attend an auction they’re very welcome to but what they shouldn’t do is stop us and our customers doing what we all come together to do and that’s do good business.

We regret that the BBC crew did need to be forcibly escorted off the premises but this was because they were unprepared to respect reasonable and legitimate requests for them to leave.  Our legal advisors tell us we’re perfectly within our rights to use reasonable force to remove people from our place of business, if they won’t leave of their own accord and clearly they weren’t going to.  On reflection it seems to us that the BBC Watchdog Team arrived specifically wishing to provoke a scene.

Six weeks ago we kicked off an initiative to gather objective feedback from as many auction attendees as we can.  We’ve been posting a summary of this feedback on this blog.  We’re very pleased with the extremely positive feedback we’ve received so far.  Sadly the BBC disrupting our latest auction resulted in us getting fewer than 30 survey’s completed because our staff were too occupied stopping the BBC crew from re-entering the auction room.  Their actions have made last week’s sample too small to be useful in an isolated week.  As a result we can’t introduce any tweaks to our operation for this coming week’s auction.  We’re disappointed!

Of course, there is no story in taking any notice of the many very positive comments we have collected from customers over the past 6 weeks.  The BBC are welcome to see all our survey results and the process we follow in collecting customer feedback but we don’t think they’ll be interested.  They only appear to be interested in sensationalism! We all know there’s no story for the BBC Watchdog Team in positive feedback!

We say to the BBC Watchdog Team, stop trying to make negative stories about isolated complaints that you haven’t bothered to research properly before then setting about to disrupt an auction room full of people who are looking for a bargain.  It seems the story for the BBC is the drama of their team crashing our auction rather than anything else.  It’s sad when this what investigative consumer journalism has stooped to! 

We’re resigned to the fact that if the BBC Watchdog team do make a piece for airing on their programme that it’s unlikely to be objective, balanced and fair.  Where’s the story in that?

Millennium Gloucester Hotel London Post Auction Highlight Items

Some of the standout items that were sold at auctioned included 

• Sony Vaio Touch Screen Laptops - £430 - RRP £634.65 
• Apple iPad Air - £220 - RRP £340
• Panasonic Smart Viera TV - £360 - RRP £529.98
• Dom Perignon £80 - RRP £135.00
• Sporting Memorabilia including signed Larry Holmes boxing glove and Ronnie Sullivan Cue boxed and cased. 
• Some fantastic Rolex Watches including a Ladies Steel Date and Men's Bi Metal Datejust.

Above are just a few of the items sold at the Millennium Gloucester Hotel. In total there were over 700 lots auctioned throughout the day with items ranging from designer handbags, fine wine, lighting, and one of the main sellers the investment fine art.

This Sunday the 18th May we are holding a Coopers Fine Art Auction at The Marriott Hotel, Grosvenor Square, London, W1K 6JP. 

If you are looking for an exciting event to attend this Sunday then Coopers is the only place to be!!!

Look out for this weekends preview coming soon.

Millennium Gloucester Hotel London - Sunday 11th Auction Manager's Preview

Here at Coopers Fine Art Auctions we are very much looking forward to this weekends event at the Millennium Gloucester Hotel London. With this auction preview I hope to provide you with certain highlights which I feel are the stand out items that are to auctioned off on Sunday.

• This week we have three high quality big diamond rings (pictured below). Certified through AGI these beautiful diamond stones are some of the finest pieces of jewellery that we have had to auction recently, I expect there to be a large amount of interest by our customers at the event..

2.01 Carat Brilliant Cut White  3.02 Carat Brilliant Cut White    3.19 Carat Emerald White
        Gold Diamond Ring                   Gold Diamond Ring                     Gold Diamond Ring

• Also new in are a selection of Marc Jacobs Ladies and Mens Watches. The designer brand loved by many for its retro inspired offbeat style is currently one of the most sought after watches for the current fashion season. We also have a large number of magnificent Rolex watches that can be viewed on the link below on our just arrived page. The Rolex watches come boxed with original papers and warranty. 

          Coopers Fine Art Auction Just Arrived Sunday 11th May

• Finally the last items I have highlighted are a number of the electrical products we have for this Sunday. Apple products including iPad Air's, iPad Mini's, iMac's & MacBook Pro's, I expect each of these to sell well below the recommended retail price and like all our electrical items they come with one years warranty from the date of purchase. Other Items we have include are Samsung Smart LED, Panasonic Smart Viera, Sharp LED TV's, and also a number of Laptops from brands such as Toshiba & Sony.

To conclude my preview of this weekends event, the Coopers Team do all we can to make our customers auction experience a memorable occasion. If anyone has any particular needs or requirements we will do our best to help, advise and guide you on any matter, and in doing so we pride ourselves on the excellent customer relationships we have with our new and returning clientele.

Hope to see you there this Sunday. 

Lee 

Cooper's Auction Manager

Any questions contact us on 02083388283 or alternatively email us at info@coopersfineartauctions.com and we will get back to you.

Monthly Customer Survey Report

Looking back at our first month running the surveys it is evident they have become a fantastic tool to gain information on our customers experience at the London auctions. Using the short questionnaires not only has it enabled us to collect 541 surveys it has allowed us to engage with our clientele on a one to one basis. By doing so we have used your feedback to help us improve the company and also to strengthen our relationship with you the customer.

Survey Statistics -

• 82% came to a auction for the first time, 18% had been to a previous Coopers Auction.
• 74% would recommend us to family and friends, 22% maybe, compared to 4% who said no.
• 71% said they would return to a future auction, 28% maybe, just 1% said they would not return.
• 86% rated us above 7-10 on their overall experience with 25% giving us 10/10. 

The areas were we received some great feedback on the following -

• Very professional staff who were well organised, approachable and extremely helpful.
• Auctioneer Alan Cooper's entertaining and lighthearted approach. 
• Many customers head home with bargain deals but also some gain fantastic investment items with good long term returns. 
• The overall experience for a first time visitor.

The feedback we received on areas for improvement -

• More Electrical Items & More Bags - We have currently got a large amount of bags and electrical products scheduled to arrive that will be auctioned in the coming months.
• Have Set Lots - The reason we do this as it is impossible to auction each and every item we have due to the scale of the stock involved and the time allocated to do so at each event. By using the priority request system it enables an item anyone is interested in to be brought up on stage to be auctioned therefore saving time on items that will properly not sell. 
• More Advertisements And Information On The Company - This is an area that we are looking at expanding and are currently addressing this with a large amount of time being dedicating to improving our social media structure to give regular information on up and coming auctions and also on previous events.    
• More Support From Staff - This is something we have already addressed, at each auction we now try to have at least one member of the Cooper's team available on the room floor at all times to interact and engage with customers, deal with requests and general queries. 

Following the monthly review we will continue to welcome all feedback at future events, so keep an eye out for our members of staff with the handheld tablets, grab one and help us increase the already excellent Cooper Fine Art Auctions customer experience.

Take Care

Coopers Auction Survey Team    

Auction Manager's Post Event Highlights

The Grange City Hotel Sunday 4th May Auction Manager's Highlights - 

We sold a number of men's and women's rare Rolex Watches. All the models come fully certified and are of outstanding quality. Just a few of the models sold include three of the most sought after Rolex's in the world including the Daytona, Datejust and Submariner. 

Two particular paintings that caught the eye of many customers on Sunday were by the artist Celine Lust and her Amy Winehouse & Jimi Hendrix Contemporary Portrait Paintings. Both gained a large amount of interest in the auction preview due to the modern and striking appearance. This interest followed when each item came under the hammer, and the outcome was a frantic bidding war between a number of customers. 

The final items which proved highly popular within the room were the Sporting & Movie Memorabilia signed by stars such as Steven Gerard, Martin Kaymer, Sugar Ray Leonard and Darth Vader himself Dave Prowse. Some of the said items went at a fantastic hammer price of under £100.

Please keep an eye out for my auction preview on Thursday for this weekends event at the Millennium Gloucester Hotel in London.

Coopers Fine Art Auction Blog Sunday 4th May

Fantastic turn out at The Grange City Hotel London yesterday with over 500 people in attendance. 

Keep an eye out for the post auction customer survey results and also new to this weeks blog the Auctioneers post show highlights which will focus on the best bargain items that were won this week.